CPN Privacy Policy — How We Handle Your Data

01 Introduction

This Privacy Policy applies to all users of the CPN platform, accessible at cpn.bio. When you register an account, make a deposit, place a bet, play a game or interact with CPN in any way, you are sharing certain personal information with us. This policy is our commitment to being transparent about how that information is handled.

CPN is a platform designed specifically for players in Pakistan. Our payment methods — JazzCash, Easypaisa, Raast and bank transfer — are local to Pakistan and all transactions take place in PKR. This means that some of the data we collect and the third parties we share it with are specific to the Pakistani market and the services commonly used here.

By using CPN, you confirm that you have read this Privacy Policy and agree to the collection and use of your data as described here. If you do not agree, please do not register or use the platform. Questions about this policy can be directed to our support team at [email protected].

02 Data We Collect

The information we collect falls into three main categories: information you provide directly, information generated by your activity on the platform, and information collected automatically by the platform.

We do not collect any data beyond what is listed above without informing you. If a new category of data collection is introduced, this policy will be updated accordingly.

03 Why We Collect Your Data

CPN collects personal data for specific, legitimate purposes only. Here is why each type of data is collected and what it is used for:

• Registration data is used to create and manage your CPN account, identify you when you log in, and communicate with you about your account activity.
• Identity verification data is used to confirm that you are who you say you are, that you meet the minimum age requirement of 18 years, and to satisfy anti-fraud checks. This is standard practice for any platform that handles financial transactions.
• Financial data is used to process your deposits and withdrawals in PKR, verify that payment methods belong to you, and maintain accurate transaction records for your account history.
• Gaming activity data is used to run the games and betting features correctly, calculate your balance, apply bonuses and VIP rewards, and support responsible gaming tools such as deposit limits and session reminders.
• Device and technical data is used to detect fraudulent or suspicious login attempts, ensure platform security, diagnose technical issues and improve performance across different devices and browsers.
• Communication data is used to respond to your support queries, maintain records of previous interactions for continuity of support, and improve our customer service over time.

We do not use your personal data for automated profiling that has a legal or similarly significant effect on you, and we do not use your data to build advertising profiles for third-party marketers.

04 Payment Data & Financial Transactions

Because CPN processes real-money transactions in PKR, payment data requires particular care. Here is how we handle it:

• Payment details such as your JazzCash mobile number, Easypaisa account reference or bank account number are stored in encrypted form. CPN staff do not have access to full payment credentials.
• When you initiate a deposit or withdrawal, the relevant payment details are transmitted securely to the payment processor — for example, JazzCash or Easypaisa — using encrypted connections. The processor handles the transaction independently.
• CPN retains records of all transactions for account management purposes and to support dispute resolution. Transaction records show amounts, dates, payment method type and status, but not full payment credentials.
• We do not store your full bank card number on our systems. Card payments are processed via a PCI-compliant payment gateway and card data is tokenised.
• If a withdrawal is flagged for review, additional verification may be required. This is a security measure to protect your funds and is not intended to delay legitimate withdrawals unreasonably.

05 Cookies & Tracking Technologies

CPN uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how it is being used. A cookie is a small text file stored on your device by your browser when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function at all. These include session cookies that keep you logged in as you navigate between pages, and security cookies that help prevent cross-site request forgery. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences, such as your language setting or your last-visited game section, so you do not have to re-select them every time you visit.
• Analytics cookies: Collect anonymised information about how players use CPN — which pages are visited most, where users drop off, and which features are most popular. This data is used to improve the platform. It is aggregated and cannot be used to identify individual players.
• Security cookies: Help us identify and block suspicious activity, including repeated failed login attempts and bot behaviour.

You can manage cookie preferences through your browser settings. Disabling cookies other than essential ones may affect your experience on CPN — for example, your session may not be remembered between visits.

06 Sharing Your Data with Third Parties

CPN does not sell your personal data. We share it only where necessary to operate the platform, and always under strict conditions. The categories of third parties who may receive your data are as follows:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are required to maintain data security standards.
• Identity verification providers: Where third-party KYC (Know Your Customer) tools are used to verify your identity or age, your submitted documents are processed by that provider under a data processing agreement with CPN.
• Game content providers: Third-party providers whose games appear in the CPN game lobby may receive anonymised session data (such as bet amounts and game outcomes) for the purpose of game operation and auditing. They do not receive your name, contact details or payment information.
• Platform infrastructure providers: Hosting, database and security service providers may have access to platform data as part of delivering their services. These providers are contractually bound to handle data securely and not to use it for their own purposes.
• Legal and regulatory requirements: CPN may disclose personal data where required to do so by a valid legal process or to protect against fraud, illegal activity or a threat to security.

No other third parties receive your personal data. CPN does not share data with marketers, data brokers, social media platforms or any other commercial parties not described above.

07 How Long We Keep Your Data

CPN retains personal data only for as long as it is needed for the purpose it was collected, or as required to fulfil legal obligations. The following retention periods apply as a general guide:

• Active account data — kept for the full duration that your account is open and active on CPN.
• Transaction records — retained for a minimum of five years following the date of the transaction. This is standard practice for platforms that process financial transactions and is necessary for dispute resolution and audit purposes.
• Identity verification documents — retained for a minimum of five years following account closure or the completion of the verification process, whichever is later.
• Support communications — retained for a period of three years following the last interaction, to support continuity of service if you contact us again.
• Analytics data — anonymised analytics data may be retained indefinitely as it cannot be traced back to individual users.
• Closed accounts — when an account is closed, identifiable personal data is removed or anonymised after the applicable retention period has passed, except where a legal hold requires it to be kept longer.

08 Security Measures

CPN takes the security of your personal data seriously. The following measures are in place to protect the data we hold:

• All data transmitted between your browser and CPN is encrypted using TLS (Transport Layer Security). The padlock symbol in your browser's address bar confirms this encryption is active.
• Sensitive data including passwords and payment credentials is stored using strong one-way encryption or tokenisation. Plain-text credentials are never stored.
• Access to personal data within CPN's systems is restricted on a need-to-know basis. Staff who do not require access to personal data to perform their role do not have it.
• CPN's infrastructure is monitored for suspicious activity, unusual access patterns and potential data breach indicators on an ongoing basis.
• In the event of a data breach that is likely to result in a risk to your rights and freedoms, CPN will take immediate steps to contain the breach and notify affected users as promptly as possible.

While CPN takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role in keeping your account secure — use a strong, unique password for your CPN account and do not share your login details with anyone.

09 Your Rights Over Your Data

As a CPN player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a clear description of your request:

• Right to access: You can request a copy of the personal data CPN holds about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. Some corrections — such as a name change — may require supporting documentation.
• Right to deletion: You can request that your personal data be deleted. This right is subject to our legal retention obligations — for example, transaction records required for financial compliance cannot be deleted immediately. Where deletion is not possible, we will anonymise your data instead.
• Right to restrict processing: You can ask us to stop processing your data in certain circumstances — for example, while a correction request is being reviewed.
• Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
• Right to withdraw consent: Where CPN processes your data on the basis of consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

10 Minors and Age Protection

CPN is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and account management process and applies to all CPN accounts.

If we become aware that an account has been registered by someone under 18, the account will be suspended immediately, all gaming activity will be voided, and any deposited funds will be reviewed in accordance with our Terms and Conditions. The personal data associated with the account will be handled in accordance with this Privacy Policy and applicable data retention obligations.

If you believe a minor has created a CPN account using your details or payment methods, contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Updates to This Privacy Policy

CPN may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable requirements. The "last updated" date at the top of this page will always reflect when the most recent revision was made.

Where changes are significant — such as a new category of data being collected or a change in how data is shared — we will make reasonable efforts to notify registered players through the platform or by email to the address on your account.

We recommend checking this page periodically. Continued use of CPN after an updated Privacy Policy is posted constitutes your acceptance of the changes. If you do not agree to an updated policy, you should stop using CPN and contact us to close your account.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to how CPN handles your personal data, please get in touch with our support team: